Privacy Policy

MGS Cleaning Services uses the information you provide to respond to your enquiry, arrange a site visit and, if you go ahead, organise your cleaning job.

What we collect

We collect your name, phone number, email address, postcode or address, property details, preferred dates, message and any photos you choose to attach. A callback request includes your name, phone number and preferred time. We may also record notes about your enquiry, our replies and agreed job details.

Why we use it

We use your information to contact you, understand the job and arrange a site visit. We rely on the steps needed before entering a contract, carrying out a contract, and your consent where appropriate. We do not sell your details or use your enquiry for unrelated marketing.

Who processes it

Supabase provides secure storage for enquiries and private photos. Resend processes emails sent by the website. These providers process the information needed to provide their services. Only authorised owner accounts can access the enquiry dashboard. Photos are not public and are opened using temporary private links.

How long we keep it

• Spam enquiries, their messages, notes and photos are deleted 30 days after receipt.
• Photos are deleted 90 days after an enquiry is marked completed or not proceeding.
• Enquiries, messages, notes and any remaining photos are deleted 12 months after receipt.

A daily cleanup applies these rules. Photos uploaded but not attached to an enquiry are removed after 24 hours. Emails already delivered and downloaded records are separate copies and must be removed separately when necessary.

Contact link counts

We count taps on call, WhatsApp and email links to understand how people contact us. Each record contains only the type of link, the page path and the time. It contains no IP address, user identifier or personal details.

Your rights and deletion requests

You can ask to access, correct or delete your information, or withdraw consent, by emailing us. We may need to confirm who you are before acting on your request. You can also complain to the Information Commissioner’s Office at ico.org.uk.

Business details

Business legal details and any applicable ICO registration: owner to confirm.